Frequently Asked Questions

• When can I expect my order to arrive?
  We strive to process your order swiftly within 1 – 2 business days. Once processed, shipping typically takes between 5 – 12 business days. Rest assured, in 99% of cases, orders are delivered within this timeframe.
• What if my order is delayed?
  Occasionally, despite our best efforts, delays may occur in the delivery process. If the expected delivery time has passed, please check the status of your order via our Order Tracking link. If you require further assistance, feel free to reach out to our customer service team at consumercare@mahabhoj.shop.
• How do I return an item?
  We want you to be completely satisfied with your purchase. If for any reason you need to return an item, you have up to 7 days after receipt to do so. You can opt for a replacement item or receive a refund of the purchase price (return shipping costs are the responsibility of the customer). For more details, please refer to our Returns Policy.
• Can I make changes to my order?
  We understand that circumstances may change. If you need to modify your order, please contact us at consumercare@mahabhoj.shop as soon as possible. While orders that have already been shipped cannot be altered, we can assist with alternative solutions.
• Is my data secure?
  Your security and privacy are paramount to us. Our website is SSL secured, providing encryption for safe browsing and transactions. You can confidently make payments via our trusted payment partners, including iDeal, Bancontact, Mastercard, and Visa.
• How can I get in touch with customer service?
  We value your feedback and inquiries. Reach out to our dedicated customer service team at consumercare@mahabhoj.shop, and we’ll strive to respond within 24 hours. Alternatively, visit our website for additional contact options on our Contact page.

Q. Why we choose Mahabhoj?

We provide you the platform to buy the product for personal use or for reselling on different online e-commerce platform like Facebook, Instagram, own online store, and other online portals. We always try to give the best quality products at the best price so you can sell products on a good margin. We not only help you with the products but we also guide you to how you can grow and start your e-commerce business. When you become business partners with us we help you in every aspect where we can help you to run your business.

Q. What types of products Mahabhoj provide?

We have a wide range of products in many categories like Daily Household items, Grocery and Fruits N Vegetables, we only choose the top-selling products for you that are high in demand. The price which we have mentioned on our portals are the only wholesale prices.

Q. What is Seller (Vendor)?

Seller (Vendor) is a retail fulfillment method where a store doesn’t keep the products it sells in stock. Instead, when a store sells a product, it purchases the item from a third party and has it shipped directly to the customer. As a result, the merchant never sees or handles the product.

Q. How Does Seller (Vendor) Work?

When a seller sells the products on various platform and the product is shipped directly by the seller without the seller coming in direct contact with the physical product, this process is known as the seller is called Shipper.

Q. Is it necessary to have an account to Sell on Mahabhoj?

Yes, it is mandatory to have a Registered Account with us. You will be able to place the order only if you are an account holder . This account will also enable you to track all the details related to your orders, shipping, payment, notifications and much more.

Q. Do I need to buy the products before I sell them?

You’ll need minimal initial funds when you’re starting your own dropshipping business with Mahabhoj. You don’t need to buy any products before selling them. Only after you get order and you get paid for the item you have listed on your site or a marketplace, you can place the order for the same item with us and pay us our discounted price.

Q. Shipping & Delivery Time

The distribution center of our products is in Raisinghnagar. Once the order is confirmed and paid, In next delivery slot we initiate the order for dispatch process. However, the handling time for an order would be 5-12 hours. Mahabhoj is working with multiple carrier partners to make sure that your customer receives their item safely and speedy and at most reasonable price. After dispatch, it may take maximum 5-12 days for delivery of order depending on customer’s location.

Q. How many products do I receive?

You will get access to all products.

Q. What are the Shipping Charges?

When you purchase from us we try to charge shipping at no cost as it justify it’s cost, as to fullfil logistic . We are providing you the wholesale rate products so when you purchase in bulk so we don’t charge the shipping on the quantity, we only charge shipping only for outrage area. We always try to give the best and cheapest rates with fast delivery possible.

Q. What is Standard Returns & Replacement?

Customer can only return or exchange product it is defective, damaged or size issue. All issues have to be raised within 7 days from the date of delivery of the product. In order to raise a replacement request, send us images or a short video clip (depending on the nature of issue) of the damaged product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.

Read our Refund & Replacement Policy here.

Q. Can I cancel my order?

Please note that we can only cancel your order if the item has not been dispatched from our warehouse. It is recommended to please notify as early as possible and we shall do our best to help.

Q. How can I track an order?

You will receive an email with the tracking number once your order leaves the warehouse. The handling time for an order would be maximum 5-12 days unless communicated otherwise.

Q. Do you ship to out of India?

Currently, we only ship within India.

Q. Are there any minimum order amount requirements?

There is no minimum order requirement. You can order as little as one product at a time.

Q. Who will bear the Return items costs?

Usually return costs are borne by the seller or the end customer. We follow the same.

Q. Who will bear the delivery cost?

You will be charged as standard shipping rates, if it is COD, you need to pay Rs.30 as COD Handling charges.

Q. Does Mahabhoj provide COD or Prepay only?

Yes, we provide COD services to your customers. However, please be noted that we accept only pre-pay orders from you.

That is, if you get an order at COD, you’ll place order with Mahabhoj in prepaid. We’ll deliver it in COD (at the retail price you sold) to your buyer and settle the entire amount to you once received from the courier company. There would not be any deductions.

Q. How long does it take to receive COD Settlements?

It can take upto 3 days to settle your COD orders. This is an industry norm for COD settlements.

Q. Incorrect Address

If the address provided by you for delivery is found to be incorrect, and if an address correction is requested, there will be no changes after the order is shipped.

Q. Is there any Mahabhoj branding on the product or package?

No, there is no branding of Mahabhoj anywhere on the product or the packages whatsoever. They’re completely authentic original brand.

Q. Can I claim input tax credit for the paid GST?

Yes, you can claim the paid GST as input tax credit by updating your GSTIN with Mahabhoj.

Q. How to contact Mahabhoj?

You can mail us at customercare@mahabhoj.store or you can reach us from here.