Return, Refund & Cancellation Policy
Return Policy of Mahabhoj Palace
Effective date: March 12, 2024
Return details:
- Return address: OLD DHAN MANDI, SHOP NO. 87, WARD 04, Raisinghnagar, Ganganagar, Rajasthan, 335051.
- Returns period: You have 10 days from the delivery date to return your item.
- Restocking Fees: We do not charge a restocking fee.
- Processing Time for Refunds: Refunds will be processed within 10 business days of receiving your return.
- Shipping costs for returns: The shipping costs for returns are at your expense, the customer.
Return Policy Based on Delivery Day:
Our returns policy is designed with fairness and transparency in mind, focusing on the date of delivery rather than the date of purchase. This approach ensures that you have enough time to evaluate your purchase. If your item is in transit more than the 30-day return window, we will adjust your return based on the delivery date. The return period starts from the day you receive your item.
Conditions for Returns:
Cancel order:
- To cancel an order before it has been shipped, please contact our customer service customercare@mahabhoj.shop
- We will confirm your cancellation and refund you to the original payment method.
Damaged On Arrival:
- Check your order upon delivery.
- For items damaged in transit, please contact us immediately with a description of the damage and, if possible, photos.
- We will arrange a return, replacement or refund at your choice.
Defective Items or Warranty Claims:
- For manufacturing defects or problems that arise after use within the warranty period, please contact our customer service.
- We will assist you with the warranty claim process, which may include repair, replacement or refund according to our warranty terms.
Change of Mind:
- Items can be returned within 7 days of delivery if you change your mind.
- Returned items must be in original, unused condition with tags and original packaging.
- Please contact our support team to start the returns process.
Exchange:
- For exchanges, follow the same returns process as for a change of mind.
- After the return has been accepted, place a new order for the desired item.
Wrong Product Received:
- If you receive the wrong product, please contact us immediately.
- We will arrange a return and send the correct item at no extra cost.
Submit a Return:
- Contact Us: customercare@mahabhoj.shop with your order number and the reason for return.
- Return Authorization: We will review your request and provide you with a return authorization and shipping label if applicable.
- Pack and Ship: Return the item in its original condition and packaging. Follow the instructions for returning to the address provided.
- Add Required Documents: Include the return authorization and any photos for damage or defect claims with your return.
Refunds: Upon receipt and inspection of your return, we will inform you of the refund decision. Approved refunds will be processed to the original payment method within 7 business days.
Company Name : Mahabhoj Palace ( proprietorship firm)
Company Goods & Service no. (GST) : 08BBNPT3437P1ZQ
Company Registration no. (BRN) : 8004500004000039
Company Food License (FSSAI) : 22222021002135
Address : OLD DHAN MANDI, SHOP NO. 87, WARD 04, Raisinghnagar, Ganganagar, Rajasthan, 335051
CustomerSupport E-mail : Customercare@mahabhoj.shop
CustomerSupport contact : +91-8302393128, 01189777966
Customer service : Monday to Friday from 9 a.m. to 8 p.m.
Products Return Policy
We hope that you will love everything you buy from us, however if this is not the case, Mahabhoj.in has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has any issues or if the item is faulty or not what you ordered.
There are two kinds of returns an eCommerce store experiences. They are
- Courier returns
- Customer returns
Courier Returns:
For all courier returns that were not delivered to the buyer and were marked as ‘Returning to Origin’. When we receive the returned shipment, it will stored in our warehouse and an update will be sent to you by email registered with us.
Incorrect Address: If the address provided by you for delivery is found to be incorrect, and if an address correction is requested, there will be no changes after the order is shipped.
Delivery not claimed: If the product is not delivered due to the reason of non-availability of the recipient at the address provided to us for delivery and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of a re-delivery to yourself or your end customer. You will also be charged a reverse shipping fee which is equal to the forward shipping fee in such cases. In the case of Cash on Delivery (COD) orders, the charged COD amount will be refunded back.
Customer Returns:
Product Quality issues: In the case of issues related to item like damaged or defective items sent to the customer, it must be communicated to Dropvilla within 7 days upon the delivery of the product.
Broken products received: In the case of damaged products, all issues have to be raised within 7 days from the date of delivery of the product. In order to raise a replacement request, send us images or a short video clip (depending on the nature of issue) of the damaged product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.
Rejection by Customer: Since we do quality check of every item sent to your end customers and if your customer do not accept delivery in such cases item will returned to us and were marked as ‘Returning to Origin’. We do not refund for any modification in order for size or color and hence such modifications are to be offered at your expense and discretion. A new order, at your expense, needs to be placed for an updated modification if you choose to accept or offer exchanges to your end customers.
No Refund for Subscription packages
We have put all the important content in the public display i.e., products we dropship & other services., Also you can ask us any queries you have over call or Whatsapp before joining. So please subscribe our services only if you know all the details. Don’t hesitate to ask any queries you have.
Why? We provide 10x value for the fee we charge and dedicated services. So trying out our services and asking for a refund is waste of the time and effort for both of us.
However, be known that we assure you a best services and if at all you face any difficulty, we are here to fix it for you. So focus on business and growth.
Action on Returned Orders:
Orders that are returned due to incorrect addresses or rejected by customers are marked as ‘Returned to origin’ (RTO) will stored in our warehouse. Mahabhoj would store the returns for a period of 7 days from the date of the order being marked as RTO and the merchant can choose to Reship the order to himself or any other address within this period of 7 days, after which we would donate the order to charity. The merchant will not be allowed to take any action on the returned orders after this period.
Re-ship in manage returns
Once an order has been returned to our factory and an update will be sent to you by email registered with us. Your purchased item will be stored for 10 days from the date of the order being marked as RTO. You can reship an order to a new address using by placing new order of same product at no cost.
Once the re-ship details are entered, you can make the payment of shipping charges using the available available payment methods and confirm the order.
Customer returns
In spite of the Quality Checks we do, it is possible that the customer receives a product which is not in the best condition. This might happen due to damages in transit or manual errors. To make sure that your customer receives the best product, we offer completely free replacements to your customers. You just have to email us on support@mahabhoj.store with a few pictures or a video showing the exact defect with the product and we will have your replacement product shipped out within 48 hours of it being authorized. We do not ask for the defected product to be returned back to us and hence no reverse pick-ups need to be scheduled.
In cases, if the product delivered to the customer is in perfect condition but the customer does not want to keep the product, it would be the merchant’s decision to accept a return from the customer. Dropvilla would not refund such orders and you can ask the customer to return the product back to your place which you can use to click pictures for your social media pages. We do not have a reverse pick-up facility currently.
Cancelling Orders & Refund:
All orders placed on the Dropvilla can be cancelled only if it has not been processed yet.
How to cancel an order?
- After placing the order, if you wish to cancel it, go to My Account > Orders.
- Under the order actions tab, there are option of Cancel, Exchange, refund Orders.
- Once you click on that a confirmation pop up will come up and you can add your reason of order cancel, Exchange, refund and then click submit.
- After confirming confirming, we will take accessory actions.
