SHIPPING POLICY

Shipping Policy of Mahabhoj Palace

 Effective date: March 12, 2024

Thank you for choosing Mahabhoj Palace. Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction.

Shipping Range:

  • We currently ship within the Teir 1 and Teir 2 cities of India.
  • Expansion to other shipping areas is being considered.

Postage costs:

  • Free shipping on all orders within our shipping zones.
  • No hidden shipping costs.

Order Processing Time:

  • Processing takes place within 1-2 business days, Monday to Friday.
  • Last order time: 8:00 PM, India (Kolkata Time Zone) 

Transit time:

  • Expected delivery time: 3-12 business days, shipped Monday to Friday.
  • Delivery times are estimates and may change.

Track Your Order:

  • A tracking number will be provided via email after shipment.
  • Track your order using Dhelivery services (Registered no.:- IYD65963) or Bluedart service (Registered no.:- 28739747), depending on the carrier used for your shipment.
  • For real-time tracking, visit the relevant carrier’s website or tracking portal.
  • If you have any questions about tracking, our support team is here to help.

Changes and Cancellations of Orders:

  • Orders placed during the weekend will be processed the next working day.
  • Please contact our customer service for any changes to your order.

Policy updates:

  • We periodically update our Shipping Policy.
  • Stay informed by checking our website for the latest information.

We use the following shipping parties:

 
 

The distribution center of our products is in all Major tier-1 cities & tier-2 cities. Once the order is confirmed and paid, in the next delivery slot we initiate the order for dispatch process. However, the handling time for an order would be 3-15 days. Mahabhoj is working with multiple carrier partners Delhivery services (Registered no.:- IYD65963) or Bluedart service (Registered no.:- 28739747) to make sure that your customer receives their item safely and speedy. It may take maximum 12-18 days for delivery of order depending on customer’s location.

We are currently serving PAN India with more than 2000+ cities. Any location which fall under unserviceable category (Remote or Rural Locations) will lead to extra shipping charge with 5 to 12 days of delivery time.

As Mahabhoj does not have any logistics company of its own and is reliable on 3PL’s (3rd Party Logistics) for shipping there are a certain policies that we follow,

  • All the disputes related to Damage, Fake delivery, etc. must be raised within 7 days of delivery/delivery attempt. Any such cases raised after 7 days will not be entertained.
  • Courier partners shall entertain claims related to damage only if negative remarks are mentioned on the POD copy. However, if the POD copy is clean, courier partners shall not accept any claim.
  • Shipping cost will be based on the product weight and delivery address.
  • Mahabhoj Palace will not make any refunds or resend a product if any order is not delivered due to any reason and processed for RTO. Read our return & refund policy here.

Contact us Section for customer

Mahabhoj Palace

Company Name : Mahabhoj Palace ( proprietorship firm)
Company Goods & Service no. (GST) : 08BBNPT3437P1ZQ
Company Registration no. (BRN) : 8004500004000039
Company Food License (FSSAI) : 22222021002135
Address : OLD DHAN MANDI, SHOP NO. 87, WARD 04, Raisinghnagar, Ganganagar, Rajasthan, 335051 
CustomerSupport E-mail : Customercare@mahabhoj.shop
CustomerSupport contact : +91-01169296689
Customer service : Monday to Friday from 9 a.m. to 8 p.m.

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